Your privacy matters to us. This page explains exactly what personal information Majili collects from Pakistani players, why we collect it, how we use and protect it, and what rights you have over your own data. We've written this in plain language — no legal jargon where it can be avoided.
Six commitments Majili makes to every Pakistani player about their personal information
All data transmitted between your device and Majili is protected by 256-bit SSL encryption — the same standard used by banks. Your login credentials, payment details and personal information are never sent in plain text.
Majili does not sell, rent or trade your personal data to marketing companies, data brokers or any other third party for commercial purposes. Your information is used to run your account — nothing else.
Pakistani players have the right to access, correct, download or delete their personal data held by Majili. You can submit a data request at any time through our support team and we will respond within a reasonable period.
Player account data and financial records are stored in segregated, access-controlled environments. Only authorised Majili staff with a legitimate operational need can access any particular category of player data.
Majili collects only the data that is genuinely necessary to operate your account, process transactions and meet our legal obligations. We do not collect data "just in case" — every data point has a specific, documented purpose.
In the unlikely event of a data security incident affecting your personal information, Majili will notify affected players promptly and clearly explain what happened, what data was affected and what steps we are taking in response.
This Privacy Policy explains how Majili ("we," "us," "our") collects, processes, stores and protects the personal data of players who use the Majili platform at majili.net. It applies to all registered accounts, visitors to the platform and anyone who contacts Majili support.
Majili is committed to handling personal data responsibly and transparently. When we say "personal data," we mean any information that can identify you directly or indirectly — your name, mobile number, payment details, gaming history and so on. This policy sets out the full picture of how that information is managed from the moment you register until the point at which your data is no longer required.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which contain additional context about how Majili operates. By creating and using a Majili account, you acknowledge that you have read and understood this Privacy Policy.
Plain language commitment: We have written this policy to be as clear and readable as possible for Pakistani players. If anything here is unclear, contact Majili support and we will explain it in full.
Majili collects personal data through three main channels: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.
| Data Category | Examples | Source |
|---|---|---|
| Identity data | Name, DOB, CNIC | You (registration/KYC) |
| Contact data | Mobile number, email | You (registration) |
| Financial data | Wallet IDs, transaction records | You & payment partners |
| Gaming data | Bets, results, session logs | Platform (auto-generated) |
| Technical data | IP address, device type | Platform (auto-generated) |
| Support data | Chat logs, email queries | You (support contact) |
| RG data | Limits set, exclusions applied | Platform (auto-generated) |
Majili uses personal data only for the purposes set out below. We do not use data for purposes that would be incompatible with the reason it was collected without first notifying you.
Majili processes personal data on one or more of the following legal bases, depending on the specific processing activity:
If you have questions about the specific legal basis applicable to any processing activity described in this policy, contact Majili support and we will clarify.
Majili does not sell or rent your personal data. We share data only in the specific circumstances described below, and only to the minimum extent necessary for the purpose.
Transaction data is shared with payment processors — including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and Visa/Mastercard networks — to enable deposits and withdrawals. These partners process data under their own privacy policies and are bound by contractual data protection obligations with Majili.
Where Majili uses a third-party KYC verification service, identity document data (CNIC scans, etc.) is shared with that partner for verification purposes only. Documents are not retained by KYC partners beyond the verification period.
Game providers (such as Evolution Gaming, Pragmatic Play and Spribe) receive limited session data necessary to operate their games on the Majili platform — including player session identifiers and bet records. Game providers do not receive your full personal profile or payment details.
Majili uses fraud detection partners who receive device and session data for the purpose of identifying and preventing fraudulent activity. This processing is conducted on the basis of legitimate interests in protecting both Majili and its players.
Majili will disclose personal data to law enforcement, regulatory bodies or other authorities when required to do so by applicable law or a valid legal order. We will notify affected players where we are legally permitted to do so.
Majili never shares your personal data with third-party marketing companies, data brokers or social media advertising platforms without your explicit consent.
Majili uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device by your browser when you visit a website. Majili uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the Majili platform from functioning correctly. Disabling functional or analytics cookies will not affect core gameplay but may reduce the quality of certain personalisation features.
Majili retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Legal/regulatory obligation (AML) |
| Transaction records | Duration of account + 5 years | Financial records obligation |
| KYC documents | Duration of account + 5 years | Identity verification compliance |
| Gaming history | Duration of account + 2 years | Dispute resolution, RG monitoring |
| Support communications | 3 years from last contact | Dispute resolution |
| Marketing opt-in records | Duration of consent + 2 years | Consent records compliance |
| Technical/session logs | 90 days | Security and fraud detection |
After the applicable retention period, data is securely deleted or anonymised. Anonymised data (which cannot identify any individual) may be retained for longer for statistical and platform improvement purposes.
Majili applies technical and organisational security measures proportionate to the sensitivity of the data held. These include:
No system is completely immune to security incidents. In the event of a breach affecting your personal data, Majili will notify you promptly with details of what occurred and what is being done to address it.
As a Majili player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Majili support at support@majili.net with your account details and a description of your request. We will respond within a reasonable period — typically within 30 days.
Request a copy of the personal data Majili holds about you.
Ask us to correct any personal data we hold that is inaccurate or incomplete.
Request deletion of your personal data, subject to legal retention requirements.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer elsewhere.
Object to processing based on legitimate interests, including direct marketing.
Some rights are subject to legal exceptions — for example, Majili cannot delete transaction records that we are legally required to retain for AML compliance. We will always explain any limitations when responding to a request.
Majili is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request proof of age at any point during account use.
If Majili becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and all data relating to that account will be deleted as soon as our legal retention obligations allow. Any balance in such an account will be handled in accordance with applicable law.
If you are a parent or guardian and believe that your child has registered a Majili account, please contact support@majili.net immediately.
Majili may send you promotional communications — bonus offers, VIP Club updates, new game announcements and platform news — by email or SMS to your registered mobile number. We will only send marketing communications if you have opted in to receive them, either during registration or subsequently through your account settings.
You can withdraw your consent to marketing communications at any time by:
Withdrawing consent to marketing will not affect your ability to use the Majili platform or access your account — it only stops promotional communications. Transactional communications (deposit confirmations, withdrawal notifications, account security alerts) are sent regardless of marketing consent as they are necessary for account operation.
The Majili platform does not contain links to external websites. This Privacy Policy applies solely to data collected and processed by Majili through the majili.net platform. Majili bears no responsibility for the privacy practices of any third-party service — such as your mobile wallet provider or bank — that you use in connection with your Majili account.
Majili may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform features. When we make material changes, we will notify registered players via email to the registered address and by an in-platform banner notification. The updated policy will display the effective date at the top of this page.
Continued use of the Majili platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the platform and contact support to discuss your options, including account closure.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Majili handles your personal information, please get in touch:
Email: support@majili.net
Live Chat: Available 24/7 on the Majili platform
FAQ: Visit our FAQ page for answers to common account and privacy questions
We aim to respond to all privacy-related queries within 5 business days. For data subject access requests, the response period is up to 30 days. This policy was last updated in January 2025 and is written in English (en-PK).
Majili support is available 24/7. Exercise your data rights, update your preferences or just ask us anything about your account
support@majili.net — data rights requests, privacy queries, account questions.
Log into your Majili account and use the live chat feature — average response under 3 minutes.
Register your free account, deposit in PKR and play with confidence. Majili's data protection standards mean your personal information is protected every step of the way.