Majili Terms and Conditions – Platform Rules for Pakistan Players

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Majili platform, accessible at majili.net ("the Platform"). Majili is an online gaming and casino platform operated for the benefit of players in Pakistan. When we refer to "Majili," "we," "us" or "our," we mean the company operating the Majili platform. When we refer to "you" or "the player," we mean any individual who registers an account or uses any part of the Majili service.

By creating a Majili account, you enter into a legally binding agreement with us on the basis of these Terms. You confirm that you have read this document in full and that you accept its contents without reservation. If any part of these Terms is unclear to you, please contact Majili support before proceeding — our team is available 24/7 and will walk you through anything that requires clarification.

2. Eligibility

To register and maintain a Majili account, you must meet all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of or physically located in a jurisdiction where accessing the Majili platform is not prohibited by local law.
• You must not be on any self-exclusion register or have previously been permanently banned from any Majili account.
• You must not be acting on behalf of any other person or legal entity.
• You must not be employed by or otherwise associated with Majili or any of its game providers in a capacity that would give you unfair information about the operation of games.

Majili reserves the right to request proof of age and identity at any point during your use of the platform. Failure to provide satisfactory verification documents when requested will result in withdrawal suspension and may lead to account closure.

3. Account Registration

3.1 One Account Rule

Each player is permitted to hold exactly one active Majili account. Opening duplicate accounts — whether under the same name, a different name, a different mobile number, or a different payment method — is strictly prohibited. If duplicate accounts are detected, Majili will close all accounts associated with that player and any balances across those accounts will be forfeited without appeal.

3.2 Accurate Information

When registering, you are required to provide accurate, complete and current information. This includes your legal name, date of birth, mobile number and payment details. Providing false information at any stage — registration, verification or during any subsequent update — is grounds for immediate account closure and forfeiture of funds.

3.3 Account Security

You are solely responsible for maintaining the security of your Majili login credentials. You must not share your password, PIN or account access with any third party. Majili will never ask you for your password via email, chat or any other channel. If you suspect unauthorised access to your account, contact support immediately. Majili accepts no liability for losses resulting from a player's failure to maintain account security.

3.4 Account Verification (KYC)

Majili operates a Know Your Customer process. You may be required to submit a copy of your national identity card (CNIC), proof of address, or proof of payment method. Documents must be legible and current. Withdrawal requests will not be processed for unverified accounts above certain threshold amounts. Majili handles all verification documents in accordance with the Privacy Policy.

4. Deposits and Payments

All deposits on Majili are processed in Pakistani Rupees (PKR). The following payment methods are accepted:

• Easypaisa
• JazzCash
• NayaPay
• SadaPay
• IBFT (Interbank Fund Transfer)
• Visa and Mastercard debit/credit cards

4.1 Deposit Limits

The minimum deposit on Majili is Rs 200. Maximum deposit amounts vary by payment method and account tier. Majili does not charge fees for standard deposits, although your bank or mobile wallet provider may apply their own transaction charges, for which Majili bears no responsibility.

4.2 Deposit Ownership

All funds deposited into your Majili account must be your own money. Depositing funds on behalf of another person, or using funds obtained through unlawful means, is strictly prohibited and will result in account closure and referral to relevant authorities.

4.3 Responsible Deposit Limits

Players may set daily, weekly or monthly deposit limits in their Majili account settings at any time. A limit reduction takes effect immediately. A limit increase takes effect after a 24-hour cooling-off period. These tools are built into your account and can be accessed without contacting support.

5. Withdrawals

5.1 Withdrawal Requirements

To request a withdrawal from your Majili balance, your account must be fully verified. Withdrawal requests will only be processed to a payment method previously used for a deposit on your account — Majili does not send withdrawals to third-party accounts or methods not linked to your verified identity.

5.2 Processing Times

5.3 Minimum Withdrawal

The minimum withdrawal amount on Majili is Rs 500. There is no maximum withdrawal for Diamond VIP members. Maximum single withdrawal limits for Bronze through Platinum tiers are displayed in your account settings.

5.4 Withdrawal Conditions

Funds that have been credited as a bonus must meet the applicable wagering requirement before they can be withdrawn. Real-money deposits that have not been subject to any wagering requirement may be withdrawn at any time, subject to the verification and minimum withdrawal rules above. Majili reserves the right to request additional verification documents before processing large withdrawal requests.

6. Bonuses and Promotions

6.1 General Bonus Rules

All bonuses offered by Majili are subject to the specific terms displayed at the time the bonus is awarded. These Terms set the overarching framework for all promotions. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence.

6.2 Wagering Requirements

Welcome bonuses and reload bonuses credited to your Majili account carry a wagering requirement. This means the bonus amount (and in some cases the deposit amount too) must be wagered a specified number of times before any resulting balance can be withdrawn. The wagering requirement for each bonus is clearly stated before you claim it. VIP cashback from Gold tier upward carries no wagering requirement — it is credited as free cash.

6.3 Bonus Abuse

Majili operates a zero-tolerance policy on bonus abuse. This includes but is not limited to: opening duplicate accounts to claim bonuses multiple times, using bonus funds in a manner designed to minimise variance rather than play genuinely (such as placing equal bets on opposite outcomes), or exploiting any promotional offer in a manner inconsistent with its intended purpose. Detection of bonus abuse will result in forfeiture of the bonus and associated winnings, and may result in permanent account closure.

6.4 Bonus Expiry

Unless stated otherwise in the specific promotion terms, bonuses credited to your Majili account expire after 30 days from the date of credit. Expired bonus funds are removed from your balance automatically.

7. Game Rules and Fair Play

All games on Majili are governed by the specific rules published within each game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money bets. Majili accepts no responsibility for losses arising from a player's misunderstanding of game rules.

7.1 Game Integrity

All digital games on Majili use certified random number generators (RNGs) audited by independent third-party testing bodies. Live casino games are conducted by human dealers operating under certified physical equipment standards. The outcome of any game cannot be influenced by Majili, the player, or any third party after bets are placed.

7.2 Technical Failures

In the event of a technical failure during a game round — including disconnection, software error or server interruption — the round result will be determined by the game server log at the point of failure. If the round cannot be reconstructed from server data, the bet will be voided and the stake returned to your Majili balance. Winnings will not be paid for incomplete rounds that cannot be verified.

7.3 Prohibited Conduct

The following conduct is strictly prohibited on Majili and will result in immediate account suspension:

• Use of automated software, bots or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches or errors for financial gain.
• Colluding with other players to manipulate game outcomes.
• Using any strategy that constitutes cheating under the rules of the applicable game.
• Attempting to hack, disrupt or reverse-engineer any part of the Majili platform.

8. VIP Club

The Majili VIP Club operates on a points-based tier system with five levels: Bronze, Silver, Gold, Platinum and Diamond. Participation in the VIP Club is automatic for all registered Majili accounts — there is no opt-in required.

VIP points are earned on real-money wagers at rates that vary by game category, as published on the VIP Club page. Points accumulate towards tier thresholds and tier upgrades take effect automatically when a threshold is crossed. Tier reviews occur quarterly — players who fall below their current tier's maintenance threshold may be adjusted at a quarterly review with 14 days' prior notice.

Cashback earned through the VIP programme is credited to your Majili balance every Monday for the preceding week. Cashback rates, wagering requirements (Bronze and Silver only) and tier-specific benefits are published on the VIP Club page and may be updated from time to time. Majili reserves the right to modify, suspend or discontinue the VIP Club programme with reasonable notice.

9. Responsible Gaming

Majili is committed to providing a gaming environment that is safe, fair and enjoyable. We take our responsible gaming obligations seriously and have implemented a range of player protection tools accessible to every Majili account holder.

9.1 Available Tools

• Deposit limits — daily, weekly and monthly limits settable in account settings. Reductions are immediate; increases require 24 hours.
• Loss limits — cap the amount you can lose in a given period before play is paused.
• Session time limits — receive a notification when your set session time is reached.
• Reality checks — periodic on-screen reminders of your session duration and balance movement.
• Self-exclusion — temporarily or permanently restrict your access to Majili. Available for periods of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently.

9.2 Self-Exclusion

During any self-exclusion period, Majili will not send you promotional communications and your account will not be accessible for gameplay. Permanent self-exclusion cannot be reversed. If you wish to apply a self-exclusion, contact Majili support or use the self-exclusion tool in your account settings. For full details visit our Responsible Gaming page.

10. Account Suspension and Closure

Majili reserves the right to suspend, restrict or close any player account at any time and without advance notice in the following circumstances:

• Breach of any provision of these Terms.
• Failure to pass or complete identity verification (KYC).
• Detection of fraudulent activity, money laundering indicators, or suspicious transaction patterns.
• Underage gambling — confirmed or reasonably suspected.
• Duplicate account detection.
• Bonus abuse or exploitation of promotional offers.
• Legal or regulatory obligation requiring account restriction.

In cases where an account is closed due to a player's breach of these Terms, any balance in the account at the time of closure may be forfeited. Where an account is closed for administrative reasons unrelated to player fault, any real-money balance (excluding bonus funds) will be returned to the player via their registered withdrawal method within a reasonable period.

Players who wish to voluntarily close their account should contact Majili support. If the closure request is related to gambling harm, we will direct you to our self-exclusion tool and responsible gaming resources before processing the closure.

11. Intellectual Property

All content on the Majili platform — including but not limited to software, game content, graphics, logos, text, user interface design and the Majili brand — is the property of Majili or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to use the platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, create derivative works from, publicly display, or otherwise exploit any content from the Majili platform without express written permission. Attempting to extract game logic, reverse engineer the platform, or scrape Majili data by automated means is prohibited and may result in legal action.

12. Limitation of Liability and Disputes

12.1 Limitation of Liability

Majili provides the platform on an "as available" basis. To the fullest extent permitted by applicable law, Majili excludes all liability for losses arising from: interruption of service, technical failures, third-party payment processing delays, or any loss of profit or opportunity arising from your use of the platform. Majili's total liability to any player for any claim shall not exceed the amount deposited by that player in the 30 days preceding the claim.

12.2 Dispute Resolution

If you believe a game result or transaction on your Majili account is incorrect, you must raise the dispute within 30 days of the relevant event. Disputes raised after this period will not be investigated. To raise a dispute, contact Majili support with your account details, the game or transaction reference, and a description of the issue. Majili will investigate and respond within 5 business days.

If you are not satisfied with Majili's resolution of your dispute, you may escalate the matter to the relevant licensing authority. Details of the applicable authority are available from Majili support on request.

13. Privacy

Majili collects and processes personal data in accordance with our Privacy Policy, which forms part of your agreement with us. By accepting these Terms you also acknowledge the Privacy Policy. Key points: your data is used to operate your account, process transactions and comply with legal obligations. Your data is not sold to third parties. You have the right to access, correct and request deletion of your personal data subject to legal retention requirements. Full details are in the Privacy Policy.

14. Changes to These Terms

Majili may update these Terms and Conditions at any time. We will notify registered players of material changes via email to your registered address and via an in-platform notification banner. The updated Terms will specify the date from which they take effect. If you do not accept the updated Terms, you should stop using the platform and contact support to close your account. Continued use of Majili after the effective date of any update constitutes acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms and Conditions, or about any aspect of the Majili platform, our support team is available 24/7:

These Terms and Conditions were last updated in January 2025. They are written in English and governed by the laws applicable to Majili's operating jurisdiction. By using Majili you confirm you are able to understand English or have taken appropriate steps to translate and understand these Terms.